Returns and Refund Policy
Thank you for shopping at DMRLS
If you would like to return the item as you have changed your mind about the purchase please return this back to us within 30 calendar days from the date you received it.
To be eligible for a full refund (minus shipping costs please see below), your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Please send a copy of packing slip, as this will have your unique invoice number, with the return.
Once we receive your item we will need to inspect it and will notify you, by email or your preferred communication straight away that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return has been returned as sent we will initiate a refund to your credit card (or original method of payment). Depending on your card provider you should receive your payment straight away or within their refund time scale, if the refund is through PayPal this usually happens within 2 to 24 hours.
Return Shipping Costs
If you are returning an item you have changed your mind on you will be responsible for paying your own shipping costs for returning the item.
If your item has arrived damaged or broken please contact us first by email, within 3 days of receiving your item, so that we can either organise a refund or replacement. Please also send us photo's of the broken item plus the packaging as it helps with postal claims at a later date.
Usually in these cases there is no need to return the item to us as we can help straight away.
If your item arrives late but before the 14 working day cut off period and you no longer wish to to keep the item, due to birthday or gift, we ask that you write return to sender on the parcel and give this back to your postman or woman or to your Royal mail Delivery Office. As soon as we receive the parcel back we will issue a full refund.
Please wait 14 working days before making a claim for non delivery, this will allow for any delayed parcels to reach you and is the cut off time that the Royal Mail's non delivery policy states. Please give us as much detail as possible, your order number, date ordered. We will refund you straight away.
If you have any further questions about how to return an item to us please contact us on firstname.lastname@example.org or telephone 07710802786 thank you