FAQ

Q My incense stick keeps going out in my soapstone incense burner/tower

A This usually means that the incense stick is not standing straight and is leaning into the tower.  You can do any of the following to keep the incense stick straight; snap the bottom part of the stick off, bend the bottom part of the stick in half to thicken the bamboo so it fits more tightly into the hole or if you have a five hole incense stick base use the outside holes so the stick leans into the middle.

Q My Incense burner does not work

A This may be due to very cold temperatures.  If the temperature inside the burner is very low the smoke which needs warm air to rise is held back so the stick or cone suffocates.  Always insure that the temperature inside the burner is at least room temperature allowing the warm air inside to rise.  If you have purchased the burner over Winter we suggest leaving it in the airing cupboard  for a couple of days so the the inside temperature warms up.  Do not attempt to light the burner whist inside the airing cupboard.

Q Do you post overseas

A Yes we do, when you reach the checkout please choose your country and the price for your postal delivery will be added to your total.  We do not post to all countries so if your country is not listed please get in contact with us on our contact page or direct via our phone number 07710802786, thank you.

Q How much is postage in the UK

A The postage starts from 56p for smaller orders rising to £1.90 with Royal Mail Economy although we do offer other postage options like Royal mail 1st Class and Royal Mail 48 hour tracked these will incur a higher rate but the most you will ever pay on an economy rate for an order is £1.90 Royal Mail Economy.  Orders over £10.00 will be posted FREE within the UK.  Postage is calculated by weight and size at the checkout.