FAQ

Q My incense stick keeps going out in my soapstone incense burner/tower

A This usually means that the incense stick is not standing straight and is leaning into the tower.  You can do any of the following to keep the incense stick straight; snap the bottom part of the stick off, bend the bottom part of the stick in half to thicken the bamboo so it fits more tightly into the hole or if you have a five hole incense stick base use the outside holes so the stick leans into the middle.

Q My Incense burner does not work

A This may be due to very cold temperatures.  If the temperature inside the burner is very low the smoke which needs warm air to rise is held back so the stick or cone suffocates.  Always insure that the temperature inside the burner is at least room temperature allowing the warm air inside to rise.  If you have purchased the burner over Winter we suggest leaving it in the airing cupboard  for a couple of days so the the inside temperature warms up.  Do not attempt to light the burner whist inside the airing cupboard.

Q Do you post overseas

A Yes we do, when you reach the checkout please choose your country and the price for your postal delivery will be added to your total.  We do not post to all countries so if your country is not listed please get in contact with us on our contact page or direct via our phone number 07710802786, thank you.

Q How much is postage in the UK

A Postage is FREE with in the UK.  We use Royal Mail 2nd and 1st class as well as 48 hour tracked for the larger parcels.  We also us DPD, Parcelforce or DHL for our much larger parcels.  We will always try to dispatch same day if we can but please be aware that orders made after 2 pm may be dispatched next day.  Postage is calculated by weight and size at the checkout.

Q Do you Post Overseas

Yes we do.  Please check in the drop down menu at checkout to see if your country is there.  If not please email us and we will let you know if we can post to your country.  All our parcels are sent by Royal Mail Tracked up to 2 kg any orders above this we will dispatch by a courier and let you know the cost before you place your order.

Overseas buyers are responsible for all import duties, custom charges and local taxes.  We recommend that you check these before you make a purchase.