Please read the following carefully as due to the new opening times of our local Sorting/Delivery Office our dispatches will probably be every other day excluding Wednesday, Saturday and Sunday.
We are still open as usual but it may just take a little longer for your order to reach you. If you have any questions about the details below please do contact us and we will try our best to give any up to date information that we have.
Customer Service Points – Temporary Change in Opening Hours
To protect the health and safety of our people and the general public, from Monday 6 April, we are changing the opening times of our Customer Services Points in our local delivery offices. Our largest locations will be open between 07:00-11:00am. All other Customer Service Points will be open between 07:00-09:00am. All will be closed on Wednesday and Sunday.
To support the Government’s advice to stay at home and avoid non-essential journeys, we urge customers to only visit Customer Service Points where absolutely necessary. As a reminder, we can also redeliver your item(s) for free. Schedule your redelivery here.
Longer retention periods in Customer Service Points
To give you longer to collect or have your item redelivered, we are temporarily extending the retention period to 30 calendar days from Monday 6 April before items are returned to sender.
This applies to the following:
- Items we’ve left a ‘Something for You’ card
- Items that have a ‘Surcharge to Pay’
- Items that have a ‘Customs Charge to Pay’
- Local Collect items where the parcel is addressed to the Customer Service Point